Role Description/Criteria
鈥� Provide first-level technical support to end-users via phone, email, and in-
person interactions.
鈥� Diagnose and resolve hardware, software, and network-related issues promptly.
鈥� Assist with setting up and configuring devices, applications, and peripherals.
鈥� Escalate complex problems to senior team members when necessary.
鈥� Maintain accurate records of incidents, requests, and resolutions.
鈥� Collaborate with other IT staff to improve processes and enhance user experience.
鈥� Participate in ongoing training and professional development.
鈥� Keep an accurate register of spare parts and liaise with notebook program vendor to ensure that service level agreements are met.
鈥� Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
鈥� Keep up-to-date documentation of IT processes, procedures, and configurations.
鈥� Other duties as directed by the principal.
Application Procedure
To apply please email a current resume, covering letter addressing selection criteria and a completed Assumption College employment application form attention to Mr. Paul Finneran at email听hr@assumption.vic.edu.au
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For more information about this role and working with us please visit the Assumption College听
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